Privacy Policy

This privacy policy sets out how Swann Travels (swanntravels.in) uses and protects any information that you give us when you use this website.

Swann Travels is committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified, you can be assured it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page, so please check back periodically to ensure you're happy with any changes.

Links to other websites

Our website may contain links to other websites of interest. Once you use these links to leave our site, we do not have any control over the other website. We therefore cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and those sites are not governed by this privacy statement. Please exercise caution and review the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form, look for the box you can tick to indicate that you do not want your information used for direct marketing.
• If you previously agreed to us using your personal information for direct marketing, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your information to send you promotional material about third parties we think you may find interesting, if you tell us you wish this to happen. If you believe any information we hold about you is incorrect or incomplete, please write to or email us as soon as possible and we will promptly correct it.

Cancellation & Refund Policy

Swann Travels may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you. If, in its sole and exclusive discretion, Swann Travels concludes that an order does not reasonably appear to be authentic, enforceable or valid, it may cancel the booking at any time before the scheduled departure or expected date of visit, and may take any steps against the user — including cancellation — without prior intimation. In such an event, Swann Travels shall not be responsible or liable for any loss or damage caused as a consequence.

Users can send a cancellation request through the portal, where the steps are clearly explained. For any other clarification you can call customer support. It is mandatory to contact Swann Travels for all refunds, as the airline will not be able to refund tickets booked here. All cancellations made directly with an airline must be intimated to Swann Travels by email or phone to initiate the refund process.

Processing times vary. Refunds are credited back to the same account from which payment was made — a credit-card payment receives a charge reversal, and a debit-card payment is credited back to the debit card. On cancellation of partially utilized tickets, any upfront discount and promo-code discount availed at booking will be deducted from the refund amount.

Where a user has cancelled directly with the airline, they must inform Swann Travels with valid documentation to begin the refund — ideally within 48 hours of the cancellation request. Meal amounts are non-refundable (refundable only if the flight is cancelled by the airline). Refunds are initiated only after receipt and/or confirmation of the refund from the airline.

Refund duration: air tickets may take 10–15 working days; hotels and bus services may take 15–20 working days for the amount to be credited to your account.