Privacy Policy

This privacy policy sets out how "swanntravels.in" uses and protects any information that you give " swanntravels.in" when you use this website "swanntravels.in" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, than you can be assured that it will only be used in accordance with this privacy statement.

"swanntravels.in" may change this policy from time to time by updating this page, You should check this page from time to time to ensure that you are happy with any changes Links to other websites :

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information you may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Cancellation and Refund Policy

swanntravels.in may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you. If swanntravels.in, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then swanntravels.in may cancel the said bookings at any time before the scheduled time of departure of the relevant flights/trains or before the expected date of visit to any property booked through swanntravels.in. Also in the above situations swanntravels.in in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, swanntravels.in shall not be responsible or liable for any loss or damage that may be caused to the User or

Any of them as a consequence of such cancellation of booking or services.

Users can send cancellation request through portal swanntravels.in and steps are clearly explained in portal. For any other clarification you can call customer support. It is mandatory to contact swanntravels.in for all refunds, as the airline will not be able to refund your tickets booked at swanntravels.in. All cancellations made directly with the Airline need to be intimated to swanntravels.in by Email or Phone in order to initiate the refund process. Processing times for cancellation and refund requests vary. The refund will be credited back to the same account from where the payment was made. For example, if the User used a credit card, Company will make an appropriate charge reversal. If the User used a debit card, Company will credit the money back to the debit card.

On the event of cancellation and refund of partially utilized tickets upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount. In case, where the user has cancelled his/her booking directly with the airlines, he/she will need to inform Company with valid documentation to initiate the refund process. It is advisable to contact Company within 48 hours of the cancellation request. The meal amount is non-refundable. (Refundable only if the flight is cancelled by the airlines). Company will be able to initiate customer's refund only after receipt and/or confirmation of refund from the airline. Refund duration for Air ticket, it may take between 10 - 15 working days and for the Hotels and Bus service it may take between 15 - 20 working days for the amount to get credited into your account.